bdebet Privacy Policy

1 Introduction

bdebet ("we", "us", "our") operates the online casino and sports betting platform accessible at bdebet.org. This Privacy Policy describes how bdebet collects, uses, stores, shares, and protects personal data submitted by users ("you", "your") when you access or use the bdebet Platform, whether through a desktop browser or a mobile device, from anywhere in Bangladesh.

This Policy should be read alongside the bdebet Terms & Conditions, which govern your overall use of the Platform. By creating a bdebet account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Data We Collect

bdebet collects personal data through several channels. The categories of data we collect, and the context in which each is gathered, are set out below:

bdebet does not knowingly collect special category data (such as health information, racial or ethnic origin, or political opinions) and requests that users do not submit such data through any Platform interface.

3 How We Use Your Data

bdebet processes the personal data described in Section 2 for the following purposes:

• Account management: To create, maintain, and administer your bdebet account, including verifying your identity and enforcing the one-account-per-player rule.
• Transaction processing: To execute deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records of all transactions in Bangladeshi Taka (৳ BDT).
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, to apply deposit limits, session reminders, and self-exclusion tools, and to fulfil our obligations under our responsible gaming commitments.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct as defined in the bdebet Terms & Conditions.
• Customer support: To respond to your queries, complaints, and verification requests in a timely manner via email at [email protected] and through live chat.
• Platform improvement: To analyse aggregated and anonymised usage data to improve the design, functionality, and game selection available on the bdebet Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw this consent at any time by updating your account communication preferences.
• Legal compliance: To meet applicable legal and regulatory obligations, including anti-money laundering (AML) record-keeping and age-verification requirements.

4 Legal Basis for Processing

bdebet processes your personal data on the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: Processing required to perform the contract between bdebet and you — primarily, delivering the gaming and betting services you have registered to access, processing your financial transactions, and managing your account.
• Legitimate interests: Processing carried out for bdebet's legitimate business interests, including fraud detection, platform security, and aggregated analytics, where those interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable legal obligations, including identity verification, anti-money laundering record retention, and age-verification duties.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

bdebet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below:

• Payment processors: Financial data (including your mobile wallet number) is shared with bKash, Nagad, Rocket, or Upay solely to the extent required to execute the specific deposit or withdrawal transaction you have initiated. Payment processors operate under their own privacy policies and data security obligations.
• Game studios and platform providers: Certain technical and gameplay data may be transmitted to third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to render game content and record game outcomes. These providers are contractually bound to handle data in accordance with applicable data protection standards.
• Technology and infrastructure providers: bdebet uses third-party cloud hosting, security, and analytics service providers who process data on our behalf under strict data processing agreements. These providers are not permitted to use your data for their own purposes.
• Legal and regulatory authorities: bdebet will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect the rights, property, or safety of bdebet, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the bdebet business, personal data held by bdebet may be transferred to the successor entity. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy.

6 Cookies & Tracking

bdebet uses cookies and similar tracking technologies to operate the Platform efficiently, remember your session preferences, and collect aggregated analytics data. The types of cookies used on bdebet.org are as follows:

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your bdebet account during an active browsing session. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as your selected display language and notification settings, so that you do not need to re-configure them on each visit.
• Analytics cookies: Used to collect anonymised data about how players navigate the Platform — including which pages are visited most frequently and where users encounter errors — to inform Platform improvements. Analytics data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns that may indicate unauthorised account access attempts.

Most web browsers allow you to manage or disable cookies through browser settings. However, disabling essential cookies will prevent you from accessing core Platform features, including your bdebet account login. For guidance on managing cookies in your browser, refer to your browser's help documentation.

7 Data Security

bdebet implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• SSL/TLS encryption: All data transmitted between your device and bdebet.org is encrypted in transit using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and account activity cannot be intercepted by third parties.
• Password hashing: Your bdebet account password is never stored in plain text. Passwords are processed using cryptographic one-way hashing algorithms, meaning that bdebet staff cannot retrieve or view your password at any time.
• Access controls: Access to personal data within bdebet's internal systems is restricted to authorised personnel on a strictly need-to-know basis. All internal access is logged and periodically audited.
• Infrastructure security: bdebet's hosting infrastructure is protected by firewalls, intrusion detection systems, and regular security patching to guard against external attack vectors.

In the event of a data security incident that poses a risk to your rights or freedoms, bdebet will notify affected Players in a timely manner via the email address associated with their account.

8 Data Retention

bdebet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active account data: Personal and financial data associated with an active bdebet account is retained for the full duration of the account's active status.
• Closed account data: Following account closure, bdebet retains identity, financial transaction, and gameplay records for a minimum period as required by anti-money laundering obligations and responsible gaming record-keeping requirements.
• Support communications: Customer support records, including live chat transcripts and email correspondence, are retained for a defined period to support complaint handling and quality assurance.
• Marketing data: Where you have opted in to marketing communications, your marketing preferences and associated contact data are retained until you withdraw consent, at which point your contact details are removed from active marketing lists.
• Technical and analytics data: Anonymised and aggregated analytics data, which cannot be used to identify individual users, may be retained indefinitely for Platform improvement purposes.

When personal data is no longer required and no legal retention obligation applies, bdebet will securely delete or anonymise it in accordance with industry best practices.

9 Your Rights

As a bdebet player, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your bdebet account:

• Right of access: You have the right to request a copy of the personal data bdebet holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any of the personal data bdebet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: You may request that bdebet delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to bdebet's legal retention obligations; we may be required to retain certain data even following an erasure request.
• Right to restrict processing: You may request that bdebet restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

bdebet will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, with notice provided to the requesting Player within the initial 30-day period.

10 Children's Privacy

The bdebet Platform is strictly intended for adults aged 18 years and above. bdebet does not knowingly collect personal data from individuals under the age of 18. If bdebet becomes aware that personal data has been submitted by a person under 18, the associated account will be closed immediately, all bets will be voided, and any personal data collected will be deleted as soon as practicable.

If you are a parent or legal guardian and believe that a person under 18 in your care has registered a bdebet account or submitted personal data to the Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

11 Third-Party Links

The bdebet Platform may display references to or information about third-party services, including game providers such as Pragmatic Play, Evolution Gaming, and Spribe. While bdebet takes care in the selection of its third-party partners, this Privacy Policy applies solely to data processed by bdebet through bdebet.org.

bdebet is not responsible for the privacy practices of any third-party service provider or platform. Players who interact with third-party systems — including mobile payment platforms such as bKash or Nagad — should review the applicable third-party privacy policies to understand how those services handle personal data.

12 Policy Changes

bdebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, bdebet will notify registered Players via the email address associated with their account and will publish the updated Policy on this page with a revised effective date.

Your continued use of the bdebet Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how bdebet protects your personal information.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdebet handles your personal data, please contact our support team using the details below. All privacy-related correspondence must be submitted in English from the email address registered to your bdebet account.

For general account support queries unrelated to privacy, live chat is available inside your bdebet account dashboard at any time.